Legal
Privacy Policy
How WeFix Homes handles your personal information.
Last updated: September 2026
Who We Are
WeFix Homes is a home maintenance, repair and improvement service provider serving Kuils River, Eersterivier, Blackheath and surrounding areas in Cape Town. This Privacy Policy explains how we handle your personal information when you use our website or request our services.
Personal Information We Collect
When you submit an enquiry or request a quotation, we collect information you provide directly, including your name, contact details (mobile, WhatsApp, email), property address, and a description of the work required. Any photographs or documents you upload are also stored with your enquiry.
How We Use Your Information
We use your information to review your enquiry, contact you about your request, assess the work required, prepare quotations, and schedule and carry out work if appointed. We may also use your contact details to follow up or respond to queries.
Uploaded Photographs
Photographs you upload are used to help our team understand the work required. Please avoid including sensitive personal information in any images you share.
Sharing Your Information
We do not sell your personal information. We may share relevant details with our tradespeople or team members for the purpose of assessing or carrying out the work you have requested.
Third-Party Service Providers
We may use third-party tools for website hosting, analytics, communications or storage. These providers process data on our behalf in accordance with their own privacy and security policies.
Marketing Consent
We will only contact you for marketing purposes if you have provided consent. You may withdraw your consent and opt out of marketing communications at any time.
Data Retention
We retain enquiry and quotation information for as long as reasonably necessary to provide our services and meet legal or record-keeping obligations.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law. To exercise these rights, contact us using the details on our Contact page.
POPIA
This policy is structured with the South African Protection of Personal Information Act (POPIA) in mind. The final wording should be reviewed to ensure it meets the specific requirements of your business before publication.
Contact
If you have any questions about how we handle your personal information, please contact us through the details listed on our Contact page.
This Privacy Policy is provided as a starting point and should be reviewed by a suitably qualified professional before publication.